When the director turns on the music, peace descends on the open-plan office
In two branches of Sydbank, a method has been found to help the employees concentrate better on their work in open-plan offices. This has led to more efficient work and fewer errors, an evaluation shows.
And it has produced good results in the branch even though it took some getting used to by everyone, says the Retail Client Director.
After two months, she asked the employees to evaluate the dedication time, which was initially introduced as an experiment. And the feedback was very positive.
According to Dorthe Lykke Jørgensen, some employees state that they work more efficiently, others that they make fewer mistakes, while some state that it makes them better advisers.
"The message is, really, that they appreciate this time because they get the opportunity to concentrate in ways they have not been able to before. They get help to concentrate," Dorthe Lykke Jørgensen explains.
The positive feedback has led to the dedication time becoming a permanent part of the workday in the branches.
A head start for the day
It is up to the employees to decide how to spend the dedication time slots. And that pleases Bo Hellesøe, Retail Client Adviser.
"The head start for the day is much better for my clients because I get to create a good structure and to prioritise the tasks I have to do during the day," he explains.
He often spends the time dealing with the more complex credit cases. And it is his impression that he works more efficiently and makes fewer mistakes.
At the same time, he also feels that it contributes positively to the interaction between colleagues in the branch.
"When everybody is prepared for peace and quiet, we start off the day together and get in step together." And I think that benefits the entire group dynamics," says Bo Hellesøe.
The hierarchy of dedication
The hierarchy of dedication has been developed in a collaboration between Finansforbundet, Forsikringsforbundet (trade union for employees in insurance companies, pension and unemployment funds), the Danish Employers’ Association for the Financial Sector (FA), the other parties of Branchefællesskabet for Arbejdsmiljø for Handel, Finans og Kontor (Danish industry association for the working environment of the commercial, finance and office sectors), as well as Pia Hauge, Management Consultant and author.
The hierarchy consists of seven steps:
- Brain breaks
- A good environment
- Digital peace to work
- Meaningful tasks